Orders are processed from the moment we verify the payment of your purchase (1 working day from the date the order was placed). Every customer is responsible for providing us with the correct data, otherwise, KALENNA will not be responsible for the loss, delay, or overcharge of the shipment. We won’t accept a refund in this case.

For international shipments, customers must be responsible for any additional payment of customs and/or import taxes if applicable. Please check with your local customs about any extra costs.

Lima: arrives within 5 business days from the date your order has been shipped.

Provinces:within 7 business days.

USA: all international shipments are made through DHL Express and the rate is calculated during checkout (Insurance Included). The standard time is 4 to 7 business days. Please also note that business days do not include weekends or national public holidays.

*Please expect delays with all deliveries during this time due to flights being grounded and delays occurring with customs clearances that are constantly changing.

You will receive a email with the details of your purchase. In case you do not receive the confirmation email within that time, please send us a message to the following email address: kalennabrand@gmail.com

In case you want to pick up your order personally, you can contact us at kalennabrand@gmail.com and we will give you the address of pick up, in Lima.

PAYMENT METHODS

You can use the following payment methods through our Pay-Pal payment gateway: Visa, Visa Electron, Mastercard, Maestro and American Express.

In the case that Pay-Pay rejects your card, please check that

• The card is not expired.
• The credit limit on your card may not have been reached.
• Check with your bank that the card has not exceeded the amount allowed for purchases.
• Check that you have filled in all the necessary fields correctly.

Is it safe to use my credit card on the web?

Yes, the card details are only entered on a page owned by the payment gateway and are transmitted in encrypted form. KALENNA will only know the result of the operation. It does not have access to any data of the card used for the purchase.

ORDERS AND PRODUCTS

What should I do if I receive a defective item?

KALENNA only sells items in perfect condition. However, if you receive your product with any imperfection, we ask you to contact us by sending an e-mail to kalennabrand@gmail.com and we will solve the problem as soon as possible.

What should I do if I receive an incorrect product?

If on any occasion, by mistake, you receive a product that you have not purchased, please contact us immediately by sending an email to kalennabrand@gmail.com

Where can I receive my order?

You can receive it at the address you choose (home, work, etc.).

Can the city of delivery be different from the one of the purchase?

Yes, it can.

CHANGES

We do not accept returns or refunds of any kind, only exchanges.

Lima:

– For purchases made at kalennastore.com, changes can be made by size during the first five (5) calendar days after receipt of the product.

– To make effective the right to change, it is essential that the product or products are in perfect condition, without signs of use, have the original labels and packaging and documents with which it was delivered.

– Product changes will be subject to existing stock and an evaluation within a maximum of 7 working days. In case there is no stock of the product, you can choose another product of equal value, higher value (assuming you the difference), or lower value (no return or balance in favor).

– At the time of collection of the product, the packaging must be delivered to the Courier completely sealed and packed (as delivered).

– Exchanges do not apply to products purchased on a promotion, offer or sale, unless there is a production failure. The change will be subject to evaluation.

– The change process can only be carried out once. An exchange cannot be managed in a second instance and no money will be refunded.

– Customers who paid an initial shipping cost will not be exposed to another shipping charge only in cases of changes due to a garment or size mistake on the part of our company. Otherwise, the shipping cost for changes will be assumed by the customers.

Province:

– Customers who made their purchases in the province, should approach the agencies of our Urban Courier and leave the package completely sealed.

– All the products pass through a strict quality control, in order to detect possible damages or defects, before being sent. If you receive a product that is not in perfect condition, please contact us immediately and send us a picture of it. For more information or questions please write to kalennabrand@gmail.com

– Make sure you comply with the policies outlined above. Remember that the product must not show signs of use. Any change will be subject to evaluation.

– KALENNA may reject the request for a product change if the conditions described in this document are not met.

International:

– Items must be posted in the mail within 14 days of receiving your order. Any items posted after this timeframe may be denied.

-Items must be returned in their original condition including tags, shoe boxes and sanitary labels.

– Once KALENNA has received your returned package, all returned items will be inspected before a refund or store credit is issued.

RETURN ADDRESS

Please return all items to the address below. If you require a street address, please email

*Please note that the goods are your responsibility until they are returned to KALENA. KALENNA will not issue a refund on item/s that are not received or are lost in transit.

*Shipping is non-refundable except in cases where KALENNA may have made an error.